19 Best Call Center Software

The list

1. 1
   
   ShoreTelPaid

   ShoreTel is a unified communication solution for conferencing, mobility applications, collaboration, and all the significant features that cater to businesses of all sizes. It is a commercial solution that has thousands of users around the world who can use it to manage their business needs.

   Just like the other similar systems, it also offers a full customization system to match the business needs. To create your system, you don’t need any professional IT skills. The solution communicator extends UC application to both mobile and desktop devices.

   With the help of its mobility, you can easily participate in multi-party video conferences with tablets and smartphones. ShoreTel also includes core features such as agent manager, user-friendly interface, call reporting, communicator, and much more. It also has different price plans, and each plan has its features, services, and cost.

   ShoreTel alternatives
2. 2
   
   CorvisaOnePaid

   CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centers. It offers all the significant and prominent features that manage your complete system, such as queue and skills-based routing, ACD, IVR, real-time reporting and call recording, etc.

   The suite comes with an integrated cloud phone system with some additional services and functionalities. The best part of this suite is that it is fully customizable to fit a company’s current work processes through its Corvisa’s Summit Platform that enables company code-level access to the suite. Like the others, it also supports integrations to third-party systems.

   CorvisaOne is also suitable for all kinds of B2B and B2C businesses in any industry. It is recommended to the organizations that will need up to five users. The suite can be applied without IT involvement and offers assistance to the companies that want customization. CorvisaOne includes core features such as integration with Salesforce, stay compliant without losing efficiencies, automate your workflow, 24/7 monitoring, and much more. Overall, it is a simple but powerful call center software for all sizes of businesses.

   CorvisaOne alternatives
3. 3
   
   NICE inContactPaid

   NICE inContact provides the world’s #1 cloud customer experience solution that makes it easy and affordable for organizations to provide exceptional customer experience while meeting key business metrics. It is a SaaS-based call center solution that helps businesses to maximize the quality of leads and minimizes the cost of client interaction.

   It comprises many features required to process inbound requests. Also, it helps businesses to connect with customers via multiple channels, including email, inbound/outbound voice, voicemail, chat, and social media, etc. NICE inContact also introduce various call routings features such as IVR, ACD, and workforce optimization capabilities like e-learning, hiring, and WFM that attract more audience around the world.

   As with all the other similar solutions, it also integrates with popular CRM applications, Salesforce, and Oracle Service Cloud. The solution can be used by small businesses and large enterprises, available to use in more than a hundred countries, and has two thousand users. NICE inContact is a commercial solution and convenient to use on the Mac OS, Web, and Windows Operating System.

   NICE inContact alternatives
4. 4
   
   Amp TelecomPaid

   Amp Telecom is a powerful all-in-one cloud-based business Voice Over IP and calling platform for any midsize and large enterprises that come with crystal clear calling, 24/7 reliability, and can help you save more than 60% off your monthly phone bill. The solution includes key features such as call routing, interactive voice response, monitoring, voicemail-to-email, conferencing and extension directories, etc. It is compatible with Cisco, Polycom, Grandstream, and many other SIP/VoIP telephone providers. One of the most interesting things about this solution is that it offers Transport Layer Security and adheres to Secure Real-time Transport Protocol to encrypt the communication channel between the callers and the customers.

   The solution also offers admin and user portals that show calling status, reviews, recordings, voicemails, and stored communications. All the features of the solution can be combined and customized to suit your business. Its most prominent features are admin and user portal, business continuity, API access, automated attendant, call barging, call blocking and caller ID, etc. All in all, Amp Telecom is one of the best solutions as compared to the others.

   Amp Telecom alternatives
5. 5
   
   Simple Phone Co.Paid

   Work anywhere with Simple Phone Co which is a powerful cloud-based business VoIP system for all kinds of small to midsize businesses. The system introduces a drags and drops call flow manager to configure all the service features.

   Voicemail can be set up to be delivered to phones, smartphones, and email and fax can be sent and received through email. You can easily create custom conference call bridges that utilize unused lines. Just like the others, similar solutions, mobile phones can be added to the platform, and you can access the phone system, dial extension, and mask caller ID from any other phone.

   Call flow, faxing, hot desk extension, conference, advanced voicemail, time of day, DISA dialing and ringing groups are also features of the solution. You can edit an unlimited number of users, groups, and devices regardless of plan size. Do try it out, you’ll be amazed at all the things on this stunning platform.

   Simple Phone Co. alternatives
6. 6
   
   Business VoicePaid

   Business Voice developed by PanTerra. It is a business VoIP system that allows you to take or make calls from your office phone number, communicate with your team, access files, and much more. It is another alternative to Vonage Business that introduces some additional features to make more powerful espionage.

   The solution contains an array of features including IM, unlimited calls, mobile applications, cloud sync and softphone, other applications such as automatic call distribution, call recording, internet fax, and video conference, etc. Business Voice also interfaces with existing CRM applications such as Outlook, Salesforce, and many others.

   It utilizes by small to large businesses across a massive range of industries such as finance, healthcare, and legal services, etc. The solution also has lots of prominent features that make it more interesting. Overall, Business Voice is one of the best VoIP solutions as compared to others.

   Business Voice alternatives
7. 7
   
   RingCentral OfficePaid

   RingCentral Office is the world’s leading cloud-based business phone solution that offers business communication tools for fax, video, voice, and text. It is a similar solution to Vonage Business and gives lots of new services. The solution’s core features such as conference, unlimited long distance, and local calling and audio recording, etc.

   RingCentral Office is also a fully integrated mobile-based phone or VoIP system that helps keep employees connected via a variety of business and personal devices, including tablets, smartphones, and desktops. It is also is known as the all-in-one VoIP system that helps you to connect customers, colleagues, and employees from any time anywhere. Additionally, it integrates with essential email platforms and other applications, including CRM, Google Doc, and Dropbox.

   RingCentral Office is a complete solution that gets businesses up and running within minutes. All phones are ready for immediate use and setup. You can manage your phone preferences without any IT helps. Essentials, Standard, Premium, and Unlimited are price plan of the solution, and each one has its own cost and core benefits.

   RingCentral Office alternatives
8. 8
   
   Fusion ConnectPaid

   Fusion Connect formerly known as MegaPath is a VoIP system that works with medium to large-size businesses in any industry. It offers companies Internet connectivity, manages network services, unified communications, security services, and more to make it more powerful. With the help of this solution, a business can use one provider to stay connected with customers on a secure network.

   Fusion Connect system’s functionality includes the Internet, business phone, cloud IT, PBX, Broadband Internet, Call recording and conference, etc. Besides, the solution also offers some additional tools that manage your various business tasks, including customizing the reporting system.

   Fusion Connect starts at a fundamental level, and now it has thousands of users around the world. The solution also includes softphones, SIP trucking, internet faxing, and auto-attendant functions. Fusion Connect is compatible with Mac and Windows operating systems, and it deployed on the web so you can access it anytime, anywhere.

   Fusion Connect alternatives
9. 9
   
   FluentStream VoIPPaid

   FluentStream is another VoIP or business phone solution that is specially designed for companies of all sizes. It is one of the best alternatives to Vonage Business Solution and offers lots of new services such as call monitoring, telemarking, reporting, and IVR, etc. The system is available both in cloud-based and on-premise deployment options.

   Its powerful auto-attendant functionality enables you to record call greeting messages and play it for the callers. This exciting feature works as a virtual receptionist and directs calls directly to the information, teams, or individual as per your request. Just like other similar VoIP solutions, it also offers a conference system that comes with a virtual conference room in which any number of users can call in the joint meeting.

   You can also be able to record the full meeting and customer calls and use it for all training, quality assessment, and reference. Another fantastic fact about this solution is that it offers a customized reporting system that attracts an audience around the world. If you are looking for an all-in-one business phone solution then try it out, it is specially made for you.

   FluentStream VoIP alternatives
10. 10
    
    8×8Paid

    8×8 is a leading collection of comprehensive web-based business VoIP solutions that comes as the alternative to Vonage Business and offers all the similar services with some new features. Enterprise-grade phone service, mobile application, virtual meetings, and lots of others are available to help companies in virtually any industry optimize your communications. The solution is best for all sizes of businesses and offers some additional services to make it better than others.

    Virtual Office offers PBX, mobile support, softphone, video conference, internet fax, and a myriad of other applications within the suite. One of the most exciting and enjoyable things about this application is that it integrates with lots of other systems, including outlook, Sugar CRM, NetSuite, and Zendesk, etc. Virtual Office by 8×8 has different price plans, and each plan has its core features and cost. Try it out.

    8×8 alternatives
11. 11
    
    Jive VoicePaid

    Jive Voice or Jive Communication is a cloud-based unified communication solution to organizations of all sizes across the U.S.A. The solution includes integrated products for Business VoIP, contact center, and video conference, which are all cloud-based that can be accessed using web-browsers on the internet that allows the device or by installing a desktop application Windows and Mac devices.

    It also offers a PBX call routing system, call recording, automatic call distribution, internet fax, softphone, and mobility that make it better than others. Its products are suitable for a broad range of organizations from all the small businesses to enterprise, K12 to higher education institutes to government, hospital, and more top education institutes. Jive Voice is also known as one the best cloud-based phone system which offers both local and long-distance calling.

    With the help of this platform, you can fully customize your calling schedules and control various aspects of calling from a single portal. Its video provides cloud-based video conference capabilities that allow you to connect with your clients and co-workers face-to-face. Jive Voice also has lots of services and tools that make it better than others. Try it out; it is best for everyone.

    Jive Voice alternatives
12. 12
    
    NextivaPaid

    Nextiva is a VoIP (voice-over-internet-protocol) solution for small business enterprise-level telephony services, helps them to streamline the company’s communications and establish an in-house business VoIP phone system. It is a simple but powerful platform that also comes with lots of advanced tools and some new functionalities that manage your various tasks.

    The solution offers integrated and scalable PBX trunks, host call centers and online faxing solutions, etc. Nextiva also includes lots of prominent features such as advanced call routing, mobile integration, caller ID, conference, and much more. With the help of this solution, you can easily manage all of your options from the Nextiva Office Manage, a powerful web-interface.

    It also can be accompanied by VoIP phones and hardware accessories if needed. Just like the other similar platforms, it also has different versions such as Call Center Pro and Call Center Enterprise; each has its costs, tools, and core benefits. Do try it out, if you need a powerful VoIP system.

    Nextiva alternatives
13. 13
    
    Vonage BusinessPaid

    Vonage Business is a cloud-based communication platform that is suitable for all kinds of small and midsize companies. It offers a unique business phone system that allows businesses to connect their VoIP phone system to any internet source and communicate via speech, text, or video conferencing. The solution offers flexible plans which can fit the needs of any business, and their service requires no contracts.

    It is a straightforward and easy to use application that comes with lots of new tools and commutation functionalities that attract an audience around the world. Its basic package delivers the key features available in any simple VoIP system such as call announce, screening, multiple devices on the single extension, and do not disturb to name a few. All the calls on this platform are managed through the admin portal, where managers can quickly review call recordings, adjust dashboard visibility for employees, set up dialing restrictions, and view billing information, etc.

    Vonage Business is also available to use on a mobile application that gives users another method for accessing the service at any time, anywhere. The platform also offers desktop plug-ins to customize the system that delivers all the essential services for free. With the help of this solution, users can also integrate their contacts from Google, Outlook, and all the other popular CRM systems.

    Vonage Business alternatives
14. 14
    
    3CXPaid

    3CX is a powerful software-based PBX that works with SIP standard-based IP Phones and VoIP Gateways. It wholly secure and reliable system that makes installation, management, and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance on your servers or in your cloud account.

    The price of the solution is based on the number of calls that the system supports. 3CX solutions are tailored to different business sizes that range from those with four or fewer employees to enterprise with more than 1000 employees. The software-based PBX is including clients for smartphones, Mac, and Windows that allow you to use your office extension from anywhere.

    Additionally, it offers a web-based video conference for free for up to 10 participants. 3CX also includes core features such as management console, web meeting, presence information, self-installation and management, and much more. Try it out; it is a powerful software-based PBX solution for all sizes of businesses.

    3CX alternatives
15. 15
    
    LANDesk Service DeskPaid

    LANDesk Service Desk is featured-rich process-driven software that allows users to effectively manage and automate the complete life-cycle of every business operation, such as initiation, updating, and closing. With its powerful core, users can be sure that every business process is not circumvented. With the help of this powerful help desk solution, businesses have the tools and the capabilities to easily deliver consistent and reliable IT to other businesses across the enterprise.

    The highly configurable platform can be deployed as an on-premise option or a cloud-hosted system. It works similarly to other help desk solutions, but it offers many new tools and features to deliver a more realistic experience. The prominent feature includes mobile ITSM, IT self-service, social ITSM, ITIL processes and lots of others. LANDesk Service Desk has different price plans; each plan has its own cost and core benefits.

    LANDesk Service Desk alternatives
16. 16
    
    8×8 Virtual OfficeFree

    8×8 Virtual Office is a complete business communication solution that extends traditional phone services to powerful unified communications. It offers multiple advanced capabilities such as web conference, smartphone integration, internet fixing, an online dashboard that gives complete call management controls and connects with the people that matter more. It is specially designed to harness the power of the 8×8 communication cloud and make secure business calls from anywhere around the world.

    To make it a comprehensive solution, 8×8 Virtual Office introduces a feature-rich FAX management system that makes it better than others. With the help of this solution, you can easily get access to all of your personal and business contacts, even allow you to add more contacts without any limitation. The solution also includes core features such as make secure business calls, a simple interface, conference calling, leverage HD voice, access all your business voicemails and unified team messaging, presence and collaboration, etc.

    8×8 Virtual Office alternatives
17. 17
    
    OnSIP Hosted VoIPFreemium

    OnSIP Hosted VoIP is a cloud-based platform that offers PBX feature such voicemail to email to various businesses across different industries. In short, it gives the user’s voice a platform to reach inside and outside the company.

    The solution is deployed 10 to 50 employees over one or multiple locations. It delivers a simple yet powerful service with amazing features and has the flexibility that the traditional phone systems lack. No downloading required as the software is controlled through the cloud. Key features include call routing and recording, access controls, unified communication, and contact management.

    OnSIP Hosted VoIP allows companies to handle their business communication through its services and equipment. It also allows new customers to choose a new number or use their number for calls. OnSIP Hosted VoIP works on all kinds of platforms and devices and provides training through documentation and webinars. Support is available both online and during business hours. The software has a monthly subscription and flexible packages.

    OnSIP Hosted VoIP alternatives
18. 18
    
    CalabrioPaid

    Calabrio is a platform that comes with integrated solutions to help the companies to stay in contact with their remote teams and manage their workforce effectively. The platform has a complete customer engagement suite that enables the employees to record their calls while talking to the customers and helps in capturing all the calls.

    The platform allows users to access and evaluate customer interactions to gain insights on them. Moreover, it helps the companies in setting up a complete contact center and provides them workforce optimization solutions. The solution helps the companies and governments in contact tracing to give the users with their basic needs.

    Calabrio enhances workforce engagement, and its Calabrio One offers the intelligent tools that enable the teams to deliver better performance at a lower cost. Lastly, it increases the call center agent’s everyday workflow performance through its automation and AI-driven capabilities and keeps their customers satisfied through it.

    Calabrio alternatives
19. 19
    
    Five9Paid

    Five9 is a leading call center software that allows agents to manage inbound, outbound, and multi-channel contact centers. It is easy to use, affordable, secure, and reliable solution that offers all the vital services and tasks to manage your complete agent activity. The smart dialer features help agents handle your life perspective. The agent can contact customers by mobile or landline phone, online conversation, monitoring, and report performance metric.

    To use it, you need internet-ready computers and headsets to use Five9, and the service can be adapted to suit businesses that need to accommodate seasonal demands, peak call times, and seasonal demands more. The five9 solution can also be integrated with various customer relationship management applications.

    It is more than just a call center software that also allows you to handle, manage, and report on each customer integration from every communication channel and match them to the best resources. Five9 also has a list of core features that make it more exciting and better than others. Do try it out, you’ll be amazed at all the things in this powerful solution.

    Five9 alternatives