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BMC Remedy ITSM Suite alternatives
BMC Remedy ITSM Suite is an industry-leading platform that transforms the best-practice ITSM principles, which helps in providing unprecedented ROI. The platform offers predictive service management through auto-classification, assignment, and routing of incidents; and integrates various agile DevOps tools. It comes with embedded multi-cloud capabilities to broker incidents, changes across cloud providers.
The platform helps users gain direct visibility into business priorities through integration with a single CMDB, and they can achieve lower call volumes with intelligent omnichannel self-service. Moreover, it also allows users to align with ITIL best practices with expert services and out-of-the-box ITIL processes.
BMC Remedy ITSM Suite comes with a knowledge management feature that helps users deliver fast and accurate service and support. Users can manage robust multi-media content for enhanced support. Lastly, users can also perform audit analysis in their performance to measure the integrity of their service.




















































