Freshdesk Contact Center alternatives

Ranked alternatives

1. 1
   
   TollFreeForwardingPaid

   TollFreeForwarding is a virtual phone system that delivers your calls to any phone in the world. Best of all, there are no hidden catches like call quality changes in different subscriptions or busy service hours, etc. It’s so easy to use that even the people who don’t know much about technology will have no trouble using it.

   The scheduled forwarding feature lets you route the calls on the main center during business hours and set it to voicemail after office hours to prevent bothering yourself with unnecessary business calls. It delivers your calls any time of day or night, so you don’t have to worry about busy signals getting in the way of doing business with people halfway across the world.

   And it can be set up in just seconds, so you won’t have to waste hours trying to get something working that doesn’t work right. Another great feature is the call recording feature. You don’t need any 3rd party app to record; it automatically does so on every call. All in all, TollFreeForwarding is a great tool that you can consider among its alternatives.

   TollFreeForwarding alternatives
2. 2
   
   ConvosoPaid

   Convoso is a cloud-based call center software that embraces modern technology for better customer engagement. The platform empowers both front-line agents and managers to drive better conversations with customers and manage all their support needs through easy-to-use automation tools that can pave your path towards successful business growth.

   The tool offers call logs with full transcripts, voice recordings, time stamps, notes, missed calls alerts. You also get texting capabilities, so your team can reach someone on the go without having to call them. With the CRM integration, agents have visibility into the customer’s activity at all times. This includes past interactions with that customer as well as other customer attributes such as their stage in the buying cycle or product interest. Automated communication is triggered based on communication with the customer.

   Customizable communication templates that can be used again and again, allowing agents to communicate with customers in a way that both feels natural and is easy to do. Another great feature is the agent tracking that lets you see where your team is spending their time and help them be more productive. All in all, Convoso is a great tool that you can consider among its alternatives.

   Convoso alternatives
3. 3
   
   TalkroutePaid

   Talkroute is a virtual phone system designed to help businesses manage voicemail, route calls, and communicate with customers via various channels. Its tech-savvy interface makes it easy for customers to get in touch with your business, while the on-demand pricing plan helps save money on overhead costs. By using Talkroute, businesses can improve customer service and increase their online presence while also saving time and money in the process. It streamlines inbound and outbound calls, allowing customers to reach the right person at the right time.

   In addition to its virtual phone system features, the tool offers a number of add-ons, including voicemail transcription and forwarding options for unlimited call transfers, call screening, and more. Another great feature is the video meetings that allow each of your users can host or join meetings with up to 100 participants. Additionally, your meeting participants can share their screen, transfer files, use whiteboards for annotation, collaborate via chat, and record meeting sessions for a future review!

   Talkroute provides you with the date & time, duration, Caller ID, and status for all incoming and outgoing calls. Whether you wish to run a report for specific date & time or for calls to a certain extension, it gives you filter options that produce the results you need. All in all, Talkroute is a great tool that you can consider among its alternatives.

   Talkroute alternatives
4. 4
   
   FreejeFree

   Freeje is a scaling app that offers virtual phone numbers that act as a small call center on your phone. You can program as many destinations as you wish, such as work phone number, home number, and landline numbers too. It also works on tablets and laptops, so if an important call comes in while you’re at work on the computer, it will ring back to your mobile phone for you.

   You can share your data plan with your current phone, and the actual number will still be on your phone. Make international calls while outside without any WiFi network. A huge benefit of this app is that you can keep your personal and business life separate with a dedicated business number as a 2nd line phone number on your smartphone.

   Stay productive while on the go by taking your communication with you. Being a professional or business traveler or business owner, you will be able to stay tuned and productive by having access to your important calls, fax, texts, and call forwarding with the help of a virtual number. All in all, Freeje is a great tool that you can consider among its alternatives.

   Freeje alternatives
5. 5
   
   Virtual Phone LineFreemium

   Virtual Phone Line is a service that provides unique virtual phone numbers for your phone line from the U.S, U.K, Canada, or 180 other countries around the world. You can call any area code in the U.S., U.K., or Canada for minimal charges by using these virtual numbers to create a local presence without having to use your low international minutes.

   With Virtual Phone Line,, you can also receive calls both locally and internationally by creating additional phone numbers to act as an extension of your current number. You can give out hundreds or thousands of local or international phone numbers to friends, family, business associates, customers, prospects, etc. All in all, Virtual Phone Line is a great tool that you can consider among its alternatives.

   Virtual Phone Line alternatives
6. 6
   
   KeKuPaid

   KeKu is a VoIP service that offers an easy, reliable, and inexpensive way for you to call any phone number in the world. It uses VoIP technology and provides low rates for calling people all over the world. It can be used on almost any type of internet-enabled device but is perfectly suited for use on your laptop or smartphone while out and about. You can also choose to call internationally via the internet by using WiFi or your data plan while you’re traveling.

   KeKu’s monthly price plans include unlimited calling to any phone number in the world. Calls made through this service are also free from caller I.D. charges, meaning that when making a call, their number will appear as an unknown number on the recipient side. All in all, KeKu is a great tool that you can consider among its alternatives.

   KeKu alternatives
7. 7
   
   Unified CommunicationsPaid

   Unified Communications is a business communication service that helps organizations deliver better customer service, streamline operations and collaborate more effectively. It offers software solutions so companies can design meeting spaces for maximum productivity with minimal interference from email or phone calls.

   Companies can increase efficiency by easily connecting different offices, teams, and divisions; and significantly reduce interruptions to personal lives. Enterprise communications are integrated into the enterprise architecture for all relevant applications like a call center. Unified Communications allows businesses of all sizes across multiple industries to harness electronic communications in a way that leaves more time for people’s personal lives.

   The solution converts a brand into a new type of working environment for people who work in more than one place. Since most workplaces today already include email and instant messaging, the platform allows people to communicate through I.M.s and standard emails while they’re on-the-go, or on their computers at their desk while they’re at home. All in all, Unified Communications is a great tool that you can consider among its alternatives.

   Unified Communications alternatives
8. 8
   
   NetelipPaid

   Netelip is a leading provider of I.P. telephony service and cloud-based business solutions. The vision of this platform is to empower people and organizations for their digital transformation towards the new era of smart mobility. It provides you with the best possible tools to communicate, collaborate, connect and evolve digitally as well as premium voice, data plans & internet connectivity services at competitive prices. The platform also offers cloud-based business solutions for resellers, ISPs, and operators, enabling them to extend their own portfolio of digital services.

   With its Virtual receptionist feature, you will be able to attend and redirect incoming calls automatically according to department, language, or time. The video conferencing service lets you collaborate without any hassle of physical interaction. Other notable features are customizable voice-over, webphone, call monitoring, call filter, call queue, virtual office, etc. All in all, Netelip is a great tool that you can consider among its alternatives.

   Netelip alternatives
9. 9
   
   RingOverPaid

   RingOver is a cloud-based phone call communication solution for businesses. Its patented technology enables customer service representatives to better serve customers with accurate information, faster response time, and fewer disconnects. Its voice, video chat, SMS/MMS texting, and calling all work together to create superior customer service. Along the way, it’ll provide detailed insights as well as other features, including its call recording abilities, etc.

   As its a hybrid all-in-one communication service, therefore businesses don’t need multiple tools for different kinds of communication; they can do it all through one tool. Moreover, you can also integrate CRM and Helpdesk tools to take control of your business communication regardless of when and where you are present. All in all, RingOver is a great tool that you can consider among its alternatives.

   RingOver alternatives
10. 10
    
    CallcentricPaid

    CallCentric is a service providing an easy-to-use way to make phone calls through any device without incurring expensive international rates. Not only does it provide low-cost international calling rates, but its wide network of phone numbers also makes it possible for you to reach more people than ever before. You’ll never have an excuse for being too busy or too broke to call someone again.

    With CallCentric, you can reach anyone with a phone number within their reach, regardless of whether or not they have a computer or a phone line, reach others without a phone line anywhere in the world via VoIP technology, use your computer as an intercom so people at home can hear what you’re saying just as well as if you were using the phone, and much more. All in all, CallCentric is a great tool that you can consider among its alternatives.

    Callcentric alternatives
11. 11
    
    BasicTalkPaid

    BasicTalk is one of the best VoIP phones and calling service provider that is perfect for people who want to save money on their phone bills but doesn’t want to get rid of their plan or change cell phones provider. You can switch to BasicTalk without changing your number and get the best value for your money all around.

    Basic Talk VoIP Service is a reliable and affordable way to save on your telephone costs. Some highlighting features include Voice Mail, Caller ID, Call Forwarding, Call Waiting, etc. Moreover, customer care representatives are always available during office hours for any maintenance and issues. All in all, BasicTalk is a great tool that you can consider among its alternatives.

    BasicTalk alternatives
12. 12
    
    BT Cloud PhoneFree

    BT Cloud Phone is a full-featured plug-and-play VoIP system for small to medium and large businesses. This is simple to use, reliable, secure, and keeps your business online with VoIP phone service via the cloud. BT Cloud Phone is an easy way to enjoy business talk anytime, anywhere, wherever you happen to be, and that too without worrying about costs or service interruptions.

    It’s one of the best VoIP solutions for anyone else who needs reliable phone service with no extra charges. You can start using BT Cloud Phone to stay in touch with your customers and clients wherever they are in the world. Moreover, cloud phone users are able to access their own personal numbers and voicemail from the cloud instead of relying on their carriers for that.

    BT Cloud Phone is a hosted VoIP system, which means it gets its phone lines from your existing mobile carrier. Business users can enjoy all the features of Cloud Connect, with an additional local number to keep them in touch with their customers and clients. All in all, BT Cloud Phone is a great tool that you can consider among its alternatives.

    BT Cloud Phone alternatives
13. 13
    
    CallHippoPaid

    CallHippo is a comprehensive could-based VoIP phone system specially created to meet the communication requirements of startups to small businesses. It is available to use on both web and mobile application and offer all the core features to automate a variety of tasks.

    The best thing about this software is that it enables sales, marketing, and support teams to make global calls. CallHippo allows businesses to buy virtual phone numbers of up to 50 countries around the world, add users on the same phone number, and make calls.

    Its real-time call analytics solution provides all the major details about callers, call quality, and time duration. In contrast, its call recording feature automatically records calls and conversations during the campaign, for managers to listen from their easy to understand dashboard.

    With the help of this, businesses can get time zones displayed on their dialer before calling so that there won’t be any issue regarding current time while making international calls and set working hours for numbers, and set the availability status of users.

    Unlike most of the leading solutions, it also offers voicemail and an on-hold music feature that enables businesses to greet callers with the recorded message or custom music when putting on hold. CallHippo also includes core features such as real-time analytics, call recording, free calling credits, personalized caller dashboard, voice mail, click to call, etc.

    CallHippo alternatives
14. 14
    
    Loop CommunicationsPaid

    Loop Communications is an enterprise-grade business phone solution for small and mid-sized businesses. It’s a flexible business phone suite service that is built from the ground up to be reliable and customer-focused. The software works around the needs of various businesses to eliminate the precincts of constraining policies and hardware.

    As compared to all the other similar business phone solutions, it is a powerful solution and provides multiple systems, including number porting, international calling, caller ID and digital faxing, etc. It simplifies infrastructures to provide exceptional customer service and reduce costs to foster business growth. The software offers a scalable system that delivers exceptional functions to users without tying them to long-term contracts.

    One of its salient features is the automated attendant that streamlines business messages in small and mid-sized companies. It has a greets callers and automatically transfers feature that allows them to extend without any intervention from your receptionist and operators. Loop Communications also includes core features such as announcement, call center queue reporting, call parking, caller ID, operator panel, customization, voicemail, and much more.

    Loop Communications alternatives
15. 15
    
    FonalityPaid

    Fonality is a leading business communications software that adapts to your changing needs. It is a cost-effective solution that lets you eschew the need for an uneconomical on-premises application as it has a host of features that can give you total control over your business phone system.

    With the help of this platform, you can enable your businesses to add workers to your team. Unlike others, it also has a powerful integration system that can connect a wide variety of applications. Thus you can expand your support outside of your office premises while ensuring that your customers continue to receive a seamless caller experience.

    Moreover, you can easily streamline your business communications workflow with administration tools. These features provide your callers with a broad array of options for them to receive the assistance they require quickly.

    Fonality is a complete browser-based administration panel where you can easily modify the system on the fly. It is user-friendly and does not require advanced technical knowledge to be manipulated.

    Alert notifications, auto-attendant, BLF support, call screening, easy dialer, customization, drag and drop, CRM integration, large groups, and music-on-hold are a key feature of the solution. There are different price plans, and each plan has its own cost.

    Fonality alternatives
16. 16
    
    VonagePaid

    Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance, marketing, etc. The software is known as an affordable and innovative business communication software that contains all the major tools to run the phone over the web.

    Vonage aims to maximize profitability and enhance productivity by equipping all the branch offices’ contact centers and virtual teams’ powerful capabilities. They will be able to conduct online meetings, cooperate by web conferencing, participate in audio conference calls, and connect through their mobile phones, desktops, or tablets.

    It also helps businesses of all sizes to save more money as it eliminates dependency on costly install and maintains on-site hardware and infrastructure used for the traditional telephone system. A system allows users to set up an automatic attendant, routing calls to specific departments.

    This feature calls Virtual Receptionist that allows the user to customize their phone system, so they will be able to deliver exceptional client service. It ensures that calls started by customers are forwarded to the right person or place. Vonage video calling and web conferencing systems make it more interesting.

    The VoIP software includes core features such as customizable call routing, online meeting, amazon chime integration, chat, connect virtual teams, reduce communication cost and mobility, etc.

    Vonage alternatives
17. 17
    
    AircallPaid

    Aircall is an all-in-one communication software that is ideal for those with remote teams and virtual offices located aboard. It is an excellent solution that provides phone numbers for you and your staff that you can use on any device. All your calls follow you and your team, whether you are busy working on working remotely.

    The software enables businesses to be closer to their customers, no matter what their physical location is. It also helps small businesses to enhance the relationships with the customers with the help of local phone numbers in at least 30 different countries.

    A major piece of the tool is a desktop application that you can use to make and receive calls on your computers. The software saves you time on follow up calls. Another fantastic fact is that it offers an integrated system with all the top existing CRM solutions.

    Businesses that use this system can become immediately local in several countries, all at one time. It is an alternative to Jive and offers all the similar services with some new features such as work as a team, be local, queuing, analytics, click to call, voicemail by email, call transfer, share contacts, and much more.

    Aircall alternatives
18. 18
    
    Evolve IPPaid

    Evolve IP is a unified communication platform that provides voice services and business collaboration tools for video, chat, screen sharing, and web conferencing. The system also offers state of the art handsets and softphones. It is a complete cloud-based solution where everything is simple to understand and easy to use.

    All solutions are under one integrated platform, with one contact for the fast resolution of any issues. Highly trained and certified support professionals provide businesses with dedicated resources to assist from design to deployment.

    There is a web-based portal that allows authorized managers to easily configure users, schedules, and notifications across the globe. Moves add, and changes are quite simple to facilities and cost much less.

    Evolve IP solution provides mobility as it links mobile devices to office phones and transfers calls seamlessly between units and without letting go of the office numbers. UC application enables users to view statuses to known if co-workers are available on a call or in a meeting.

    It is an advanced level solution that comes with all the primary tools and services, including caller ID, group directory, new-way calling, privacy solution, hoteling, call barge and alternate numbers, etc. Evolve IP has different price plans; each plan has its own cost and benefits.

    Evolve IP alternatives
19. 19
    
    SonetelPaid

    Sonetel is a communication app that lets you make an international business call at the cost of local calls. It is a simple but powerful solution that supports three methods for making calls such as Call True, Call Back, and VOIP. The call is then connected onward via Sonetel to the destination.

    In a callback, Sonetel calls both your mobile number and the destination you called and then connects the two calls. All your call on this platform is connected via Wi-Fi or data connection, and you pay Sonetel for the local call at the destination.

    It comes with a very basic level, and now it has thousands of users around the world who can use it to make their business professional. With the help of this platform, you can also be able to buy a locked phone number in any preferred city and country.

    Incoming call on these numbers can be forwarded to your mobile number or answered in the app with VOIP. Sonetel is free to use Android and iOS applications that required registration with an email address and phone after completing the registration, and you can enjoy all features without any limitation.

    Sonetel alternatives
20. 20
    
    TalkdeskPaid

    Talkdesk is the world’s most powerful and leading browser-based contact center software that helps businesses build stronger customer relationships. It is an all-in-one solution and trusted by most of the leading platforms, including Box, Shopify, and thousands of other customer-centric businesses around the world.

    The software offers seamless integrations with all the popular business tools, including Salesforce, Zendesk, Desk.com, and more than 20 other applications. With this, businesses can create a complete call center in their browser in just five minutes.

    Just like other costly solutions that require a long setup and investment, Talkdesk requires no phones, no coding, no hardware, and no downloads. All that is needed is a simple computer and internet connection.

    With this, your customer calls are directed to the rep who is most capable of addressing a caller’s specific needs that are made possible by the platform’s integration of ACD and IVR calls routing technologies. The receiving client agent can readily access the caller’s data in real-time, so ensuring issues are resolved, and customers are satisfied with your service.

    Talkdesk offers a quite simple and easy understanding dashboard where you access all features and tools. The prominent core feature includes automated workflows, live reporting, skills-based routing, IVR system, real-time reporting, and enhances caller ID, etc.

    Talkdesk alternatives
21. 21
    
    CloudTalkPaid

    CloudTalk is a smart call center software that offers more than 40 advanced calling features used by customer support and sales teams, SMEs, or e-commerce. It is quite simple and easy to the understandable solution and accessible over browser and desktop application that means sales and call center teams can make and receive calls anywhere, on any device, with international numbers from 80 countries.

    Just like most of the leading platforms, it also integrates with popular CRM, Helpdesk, and eCommerce solutions with predefined one-click integrations, and can be linked to any other tool via an open API that makes it better than others.

    With the help of this solution, teams always have access to up-to-date details across all the platforms, and agents can see customer details before they answer the call and make the call more personalized.

    Some of its main features include Automated Call Distribution, Interactive Voice Response, Custom reporting, Click to Call, Real-time customer card Call statistics, and Conference call. There is also a real-time dashboard feature where you access it all tools, features, and generate reports.

    CloudTalk alternatives
22. 22
    
    FreshcallerPaid

    Freshcaller is a cloud-based call center and phone system software solution designed for every type of business that helps enhance customer engagement with internal teams. Through this solution, users can purchase local and international toll-free numbers and get real-time visibility into call queues and ongoing conversations, route calls to agent groups, set up custom business hours, and more.

    The software allows organizations to manage all kinds of call queues using an auto-receptionist with customizable wait time music to promote new services. It has a feature that allows users to set up custom business hours and automate a variety of actions for each department, and route calls from IVR to specific call queues and agent groups.

    Businesses can purchase local business numbers for more than 40 countries and toll-free numbers for the USA, Australia, Canada, and the UK to enhance convenience for customers. Freshcaller’s dashboard delivers real-time visibility into call queues and ongoing conversations and agents’ company status based on availability, ongoing calls, or training.

    It also best for agents and allow them to manage unlimited ongoing calls and take notes, forward calls to different groups, conference other agents, and more. Freshcaller is a complete solution that comes with all major features such as call logging, shared lines, automatic call recording, and virtual call center. It also calls monitoring, voicemail, reporting, global phone usage, inbound caller ID, customer greeting, and much more.

    Freshcaller alternatives
23. 23
    
    Avatar DiallerPaid

    Avatar Dialler is an advanced call center solution designed for auto-dialing with high-quality built-in recorded messages. It is compatible with a medium and large-sized call center that manages the large volume of calls including marketing company’s calls, outbound customer service calls and international calls as well.

    It allows you to take charge of auto respond calls with prerecorded voices in American and British accents. The tool handles all the necessary calls and helps you to perform other tasks efficiently with ease. Avatar Dialler prerecorded voices belong to your business, location, customer type and more.

    There are many features of the tool such as third party conferencing, web-based administration, customizable information of calls, unlimited alternative numbers, and many others. The tool provides the facility of inbound and outbound calls as well as control over dialing & recording.

    Additional features of Avatar Dialler include the admin web in multiple languages, agent web in multilingual languages, change agent queue and time clock application. It gives proper and real-time reports to analyze the previous work with time zone restriction. It offers secure and straightforward pricing plans on request to examine the features.

    Avatar Dialler alternatives
24. 24
    
    Axon Virtual PBXPaid

    Axon Virtual PBX is an efficient software designed to manage phones either in a business or call center environment. Say hello to the full-featured telephone switch connecting to phone lines and extension courtesy of the state-of-the-art VoIP technology having all the features that a traditional PBX routing will give within a business.

    The software can be compatible with your Windows PCs, and you will be ready to handle calls in minutes and get up to 64 telephone lines with unlimited extensions. Axon Virtual PBX is aiding you in reducing telephone bills via VoIP phone companies. There are multiple features to look after for managing telephone calls with a business, video for express talk softphone, digital routing, voice mailbox, basic hold-on music, and more to add.

    Axon Virtual PBX alternatives