Genesys Call Center Software alternatives

Ranked alternatives

1. 1
   
   ScorebuddyPaid

   Scorebuddy is a dynamic platform that facilitates you by all-in-one quality call management centers. It continuously scans and detects all the quality issues with the help of flexible scorecards. You will get the full alerts and tracking of scores related to compliance and regulations. It has an advanced system that automatically fixes the root cause of quality issues. With this platforms’ help, you can improve agent engagement and performance through personal dashboard visualization.

   Scorebuddy provides an advanced dashboard that helps for self-scoring, collaboration, and transparency. It gives the best services exclusively to improve customer experience, NPS & CSAT. You can assign courses for training and track development and learning with the help of an integrated learning management system (LMS). It provides a comprehensive library of reports to conduct better and in-depth operational and business insights. Moreover, with this platforms’ help, you can assess the quality of your call centre performance with ease and comfort.

   Scorebuddy alternatives
2. 2
   
   Infobip Call CenterFree

   Infobip Call Center is a great platform that offers the best call center solution by profoundly connecting you with every user. It can improve your onboarding process with simple, quick, and secure communication. You will get complete and in-depth security for all your customers’ accounts, sensitive data, and information. It offers you to engage customers in a timely, relevant, personal way over any communication channel of customer choice.

   Moreover, you can use offline promotions to engage people with your mobile chatbots, campaigns, sweepstakes, and two-way conversations. Infobip Call Center facilitates you by personalizing delivery channels that allow your customers to choose their preferred authentication. With this platforms’ help, you can track PIN delivery and conversation rates to confirm the high level of service.

   You will get reliable and quick two-factor authentication with a Mobile identity solution or one-time pins. It offers you to give your customer access to real-time support through live web chat and chat apps. Moreover, you can engage loyal customers, understand customer wants, automate campaigns, unify customer data, streamline internal messaging, and much more.

   Infobip Call Center alternatives
3. 3
   
   PlayvoxPaid

   Playvox is a leading platform that is well-known because of its top-rated quality assurance software for contact centers. It offers you to manage your entire customer service team under one roof. You will get that quality performance is always measured, trained, monitored, rewarded, and recognized. It can help you by efficiently evaluating and identifying customer service problems/issues in real-time. This platform provides a valuable learning management system that allows you to create and assign multiple courses and learning paths for customer service teams’ training.

   Playvox allows you to create custom KPIs to reward, recognize and reward individual or team performance. It seamlessly unites NPS and CSAT survey results with agent performance to improve and better customer service. You can get four times better feedback surveys by including an agent photo and social media-style biography to humanize your surveys. This platform also offers the best software for workforce management by which you can schedule, assign tasks, track performance, and monitor customer service teams’ activities.

   Playvox alternatives
4. 4
   
   Stella ConnectFree

   Stella Connect is a popular platform that provides special software and services for call centers. It offers you to ensure high-quality coach agents and customer interactions from anywhere. You can provide agents real-time visibility into their performance to keep them more engaged and motivated. It allows you to manage your team online from anywhere and offer them special learning courses for more high-quality services. This platform will enable you to launch QA reviews off of customer interactions and engage in real-time customer feedback.

   Stella Connect facilitates you by service recovery that allows you to create automated workflows to make things better with the customer after negatives ones. It provides an interactive tool that can empower team leaders to run more action-oriented, in-depth, and effective one-o-one meetings with agents over in-person or video chat. Moreover, you can use customers to power recognition, rewards, and incentives programs for your agents.

   Stella Connect alternatives
5. 5
   
   Observe.AIFree

   Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services. You can get multiple things such as transcribe customer conversations and improve CX quality and team evaluation under one roof. Its advanced AI detects the most important interactions and calls for review and action. You can quickly analyze that what drives a positive or negative customer experience.

   It allows you to access high accurate transcripts and search or filter through hundred percent conversations in real-time. Moreover, this platform facilitates you with AI-Powered moments that can automatically surface interaction to review. Observe.AI leverages you with five-time faster complete evaluations that can enable you to spend more time improving agents.

   It is an intuitive platform by which you can review transcripts and conversations alongside evaluation forms. You can show agents their performance level by using AI-powered moments. With this platforms’ help, you can smoothly share reports and data with other teams and alert them by flagging compliance breaches. Furthermore, you can get an accurate and complete picture of each agents’ performance, provide coaching conversations, and monitor their coaching progress.

   Observe.AI alternatives
6. 6
   
   CallMiner EurekaPaid

   CallMiner Eureka is a futuristic platform that leverages you with innovative call center software. It provides artificial intelligence (AI) and machine learning (ML) to analyze customers’ interactions. You can seamlessly monitor all your agent performance through the advanced dashboards. It offers you to provide coaching to all your agents to ensure high-quality services and performances. This cutting-edge platform provides in-depth and best security to secure all accounts, data, and much more. The complete security service allows you to share audio and transcripts without any hassle.

   CallMiner Eureka enables in-depth visualization of every process and step by providing graphical KPI insights, pre-built dashboards, and spotlight for attention. You can quickly analyze root causes, agent, or customer requirements and fix all issues accordingly. This platform offers services and features including real-time speech analytics, bypass call recording, in-the-moment action, alerts with call detail, and many more.

   CallMiner Eureka alternatives
7. 7
   
   EvaluAgentPaid

   EvaluAgent is a versatile platform that offers cloud-based Call Center Quality Assurance Software. It allows you to build your signals and filters to send conversations to your QA team for better evaluation and root-cause analysis. You can get auto-score hundred percent of calls, chat, and email sessions to highlight CX and compliance breaches. It offers you to surveys performance data and survey results, integrate and fetch conversations into the most connected QA. With this platforms’ help, you can manage, record, schedule, and track One-to-One meetings and actions.

   EvaluAgent allows you to build multi-channel scorecards to identify the root cause of issues. You can smoothly playback, score, review, and annotate multi-channel conversation in one place. It offers you to send and configure real-time alerts and feedbacks to colleagues without any effort. This platform leverages you with the advanced dashboard that views results, performance and quality data, in-depth reports, multiple issues, and so forth.

   EvaluAgent alternatives
8. 8
   
   KlausPaid

   Klaus is an innovative platform that exclusively improves customer service quality by making internal feedback systematic, convenient, and easy. It provides impactful and unique coaching sessions to agents for high customer service and better performance. You can quickly detect and solve all the systems’ issues with the help of this platform. It allows you to check and maintain quality continuously for better customer responses. With this platforms’ service, you can save pretty much time as compared to doing reviews manually by using spreadsheets.

   Klaus delivers the fastest way to check and evaluate customer service problems in real-time. It allows you to grade the conversation from anywhere, and in this way, you can also motivate your agents. You can instantly get the whole picture and visualization of quality and all performances through the advanced dashboards. Moreover, you can provide coaching to agents according to internal quality scores and performance results.

   Klaus alternatives
9. 9
   
   VCC LivePaid

   VCC Live is an online platform that comes with exclusive contact center software to meet all your needs. It offers your agents to work from anywhere, anytime, with the help of an advanced cloud system. You can talk to your customer via their preferred channels such as email, chat, social media, phone, and SMS. It provides an advanced dialer that lets your sales teams talk more and achieve required sales targets. This platform delivers the best security for all your customers’ accounts, information, and sensitive data.

   VCC Live comes with the best and predictive by which you can reach the maximum number of customers. It offers an advanced dashboard to analyze and monitor all relevant information at a glance. You can even get secure and easy transactions directly with VCC Live Pay. It supports Omnichannel, though which you can smoothly switch between any communication channels. This platform gives more services, including voice mail detection, outbound IVR, call recording, real-time reporting, call blending agents coaching, informative courses, and so forth.

   VCC Live alternatives
10. 10
    
    CallSourcePaid

    CallSource is a futuristic platform that comes with many services, including lead management, call tracking, and business analytics solution. It offers complete call tracking that can help you take better action, make big decisions, and manage advertisements. You can get the complete contact information of every caller to book and follow-up appointment with ease and comfort.

    It offers the Lead Score that can quickly identify revenue-generating opportunities and determine the non-prospect and prospect phone calls. This platform provides complete and actual data to get deep insights into all the performances and processes. CallSource provides an exclusive chance to reclaim missed opportunities by delivering in-time alerts, emails, and notifications.

    It provides the telephone performance analysis (TPA) that can help you analyze the agent performance. You can get multiple informative and beneficial tools to improve your agent performance. With the help of this platform, you can easily receive all the feedback and reviews of your customers. More hot services are vanity phone numbers, performance management, about call source always-active user support teams, and digital management.

    CallSource alternatives
11. 11
    
    Calabrio ONEPaid

    Calabrio ONE is an intelligent platform that comes with a fully integrated contact center workforce optimization suite. It has a cloud-based system that enables you to monitor all processes from anywhere and anytime. You can smoothly extract prescriptive and predictive insights within a few seconds. It provides the best built-in security, compliance leveraging state-of-the-art practices, and business continuity. This platform offers you to reinvent digital capabilities and infrastructure quickly with no need for any capital investment.

    Calabrio ONE allows you to motivate your employees by managing scorecards and delivering them customer feedback. You can save pretty much time by automated monitoring and reporting. It offers you to provide the best coaching and training to your employees for a better customer experience. This platform delivers many unique features, including call recording, quality management, Calabrio analytics, advanced reporting, and workforce management.

    Calabrio ONE alternatives
12. 12
    
    MiurosPaid

    Miuros is a dynamic platform that delivers advanced artificial intelligence (AI) to get accurate customer service data for better call center management. It provides a flexible and advanced dashboard that enables managers to make better data-driven decisions. You can seamlessly enable your agents to improve customer experience. This platform integrates with many Freshdesk, Salesforce Service Cloud, Help Scout, Zendesk, and many others to improve customer service operations.

    Miuros provides industry-leading template analytics that can help you to eliminate the not working template and use the better ones. It provides the complete metrics by which managers can analyze all scores, performances, and many other aspects. You can get real-time reporting and custom QA scorecards that can easily centralize all results by which you can access more improvements. This advanced platform offers more time-saving services such as automatically assigning & scheduling reviews, template recommendation, chasing perfection, powerful search engine, and many more.

    Miuros alternatives
13. 13
    
    CallFinderPaid

    CallFinder is a leading platform that offers a SaaS quality monitoring solution for better contact center performance. It provides you to transcribe, analyze and score customer interaction without any effort. You will get a hundred percent visibility into agent-customer interactions. It provides complete support, valuable instruction, one-on-one guidance, and in-depth training to make better customer services. This modern platform delivers scorecards, reports, and transcripts that measure key business metrics to manage your contact center operations and other businesses.

    CallFinder provides authentic recommendations from an analytics expert to make your business more productive. It offers you to monitor your quality and detect all the related issues and problems without any hassle. With the help of this platform, you can gain all the customer insights and improve your agent performance accordingly. Moreover, it provides valuable services, including script compliance, risk management, sales effectiveness, and much more.

    CallFinder alternatives
14. 14
    
    Aspect Quality ManagementPaid

    Aspect is a top-rated platform that provides unique call center quality management and monitoring software. It offers you to evaluate quality from all the perspectives without any hassle. You can improve your agents’ or employees’ performance for better customer service. This platform enables you to monitor your agents’ audio and screen interactions in real-time. It comes with an easy, simple, and web-based graphical user interface that everyone can adopt without any difficulty.

    Aspect Quality Management provides an advanced dashboard for better visualization of all the processes and performances. It offers automatically categorizes calls that can keep sight of all business happenings. You can get the automated facility of identification of essential new topics for any set of conversations. With this platforms’ services, you can measure customer satisfaction, access hold time, get in-depth and accurate reporting on specific business goals, and so forth.

    Aspect Quality Management alternatives
15. 15
    
    Nexidia AnalyticsFree

    Nexidia Analytics is a great platform that offers all unique services to create a better experience, lower costs, and much more. You can easily manage your serving quality and improve it to the peak level. It offers you to monitor the effectiveness of any service, audit process, and sales. With this platform’s services, you can leverage data sources, including CSA scores and CRM information. It can automatically detect and find all the issues and problems that have a terrible effect on performance.

    Nexidia Analytics provides complete and in-depth insights into all data and agent performances. You can be leveraged with quality workflow templates, including request rescore, quality calibration, etc. the innovative platform allows you to give informative and valuable coaching to all employees or agents. It offers you to create and use forms with many features, including backups, advanced scheduling, and versioning. Moreover, this platform provides advanced dashboards, personalized coaching, scorecard reports, collaboration, easy detection of higher-value interactions, and many more.

    Nexidia Analytics alternatives
16. 16
    
    Call Center Human Quality AssuranceFree

    Call Center Human Quality Assurance is a leading platform that provides scalable QA services to analyze your call center better. It offers an accurate analysis of every call to get better and complete insights and understandings. The advanced dashboard enables you to monitor all the processes and fulfill your many data requirements accordingly. With the visual representations of data, you can make better decisions and make significant and better actions. You can smoothly manage all your agents to improve ROI and a better customer experience.

    Call Center Human Quality Assurance is an intuitive and easy-to-use platform through which you can control your team and data from anywhere. It offers you all the advanced data and knowledge, real-time notifications, sales performance visualization, and many more under one roof. You can improve your monitoring skills and powers by the provided accurate scored interactions. Moreover, it comes with valuable reviews that can help to locate and solve issues with ease and comfort.

    Call Center Human Quality Assurance alternatives