Genesys alternatives

Ranked alternatives

1. 1
   
   NABD SystemPaid

   NABD System is a complete package of customer service solution that delivers excellent customer support services through multiple channels. It allows you to provide a positive customer experience with several various strategies and cross-channels. The software also allows you to connect with your clients via email, web, chat, mobile, and social media platforms that make it better than others.

   With this, you can also speed up the resolution process by getting the information and agents requires to deliver the most efficient solution by identifying the problem. Multiple quick answers already saved into the smart and intelligent knowledge base engine that saves a lot of time and effort. NABD system works much faster as compared to the other similar platforms.

   Through this software, you can assess the performance of customer support by the help of the right customer feedback, metrics, and return on action options. The workflow of this platform is efficient, and you don’t need to explore cases from the ordinary boxes. Just like others, it also offers a simple dashboard where you can access all tools and features. NABD System’s key features include case management tools, mobility, integrated live chat, collaboration tools, and much more.

   NABD System alternatives
2. 2
   
   ZingtreePaid

   Zingtree is an intelligent web-based platform for developing phone scripts, process instructions, decision trees, troubleshooters, and many other problems solving techniques. It helps your business to grow faster by responding to the queries of the customer. The software is known as one of the best customer service provider software that comes with all the leading tools and features.

   The primary objective of Zingtree is to provide individuals and businesses an efficient live chat tool to provide the website visitors with the best quick answers of inquiries. You can also further add more answers to the questions because it is easy to customize the platform. The interface of the solution is user-friendly, which means you can easily use it without facing any problem.

   It also allows you to add teams that seeking to achieve more in-depth into sales and marketing teams, user behavior, educators, call centers, and much more. Zingtree offers three different price plans. Each plan has its own cost and core features. The most prominent feature includes easy to build scripts, full transcripts, work on any browser, and more.

   Zingtree alternatives
3. 3
   
   VelaroPaid

   Velaro is an Online Live Chat software specially designed to facilitate you with the most efficient live chat tool and to fulfill the requirements of the enterprise customers. The platform helps you to target audience at the same time and improve your business in the market. It is known as an all-in-one solution and perfect for the healthcare sectors, e-commerce, pharmaceuticals, financial services, education, etc.

   As compared to all the other similar software, it is straightforward to add to your website. It automatically sends a greeting message to its visitors and converts those visitors into a client. There are multiple greetings messages that are already saved in this live chat solution, and you can also add your own without any limit. This software allows you to customize the features to keep your platform update.

   Velaro also allows you to understand the needs and requirements of your customers easily because of reporting tools, in-depth analytics, and performance management. With the customization option, you can also make changes in chat windows, chat buttons, and surveys to enhance the promotion of your brand. Velaro also deploys online, and pop-up chat windows designs that make it better than others.

   Velaro alternatives
4. 4
   
   FocalScopePaid

   FocalScope is a cloud-based live chat and email ticketing platform that comes with tons of features. The platform provides you the smooth and efficient communication through you can connect with your customers in a way without facing any hurdle by email, social media, and live chat. FocalScope makes your task easy by facilitating you with the complete data of the customer.

   You can provide a high-level customer support service to your clients through a variety of communication channels. A powerful live chat, social media integrations, and email ticketing allow you to engage with customers whenever they request support from you. Many international brands like DHL, among others and American Express, are making their business successful through this software.

   One of the best facts about this solution is that it allows you to customize the chat service by adding different answers and questions to save time. It also delivers you multiple templates to create registration forms, and you can easily modify each without any limitation.

   Its intelligent routing system automatically sends a request to the agent with specific skills. Moreover, FocalScope is commercial software and comes with multiple price plans. Each plan has its own cost and features such as shared team inbox, personal email accounts, pro-active chat, lookup customer data, and more.

   FocalScope alternatives
5. 5
   
   VSLogger UnlimitedPaid

   VSLogger Unlimited is an efficient call recording software designed by Versadial. It provides the most reliable and robust communication working space to businesses that integrate with QC review and coaching, call recording, user-friendly dashboard, in-depth reporting capabilities, and agent time utilization.

   By using this, you can perform various operations related to liability control, workforce optimization, and incident recreation via a straightforward, dynamic, and simple user interface that you can access from the variety of devices. With the help of this call recording software, the call center representatives and managers have a variety of tools that help them out to manage different functions and tasks.

   It also allows you to enhance the working and productivity of your business by engaging more customers. An option of third-party verification recording and email recording is also available in this software that makes it better than others. VSLogger Unlimited also provides core features such as to monitor live phone calls, custom permissions, automatic archiving, record trunk, call reports, PCI compliance, and more.

   VSLogger Unlimited alternatives
6. 6
   
   FreshdeskPaid

   Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.

   Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.

   Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.

   The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.

   Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.

   Freshdesk alternatives
7. 7
   
   IntercomPaid

   Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.

   It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.

   It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.

   Intercom alternatives
8. 8
   
   Tawk.toPaid

   Tawk.to is another live chat application that focuses on successful communication between businesses and their clients. As compared to the other similar platform, it is a modern and intuitive tool specially created to help you find an efficient way to bridge the communication gap but is nevertheless offered for free. With the help of this platform, you can easily communicate and monitor your beloved customers without hassle.

   It allows you to reach your customer directly from your website, mobile application, or customization page. Aside from its live chat service, the platform also offers lots of new features that allow you to customize your page, easily start live chat with your customer and quickly send replies, etc. It also introduces the scheduler that attracts more audiences around the world. Tawk.to has millions of users around the world available free to use.

   Tawk.to alternatives
9. 9
   
   JivoChatPaid

   JivoChat is an all-in-one live chat platform that uses customizable and innovative mobile conversation wizards. It is designed for companies who are looking to streamline customer communication and to deliver a memorable experience that would motivate users to subscribe and read their content etc. The platform is packed with outstanding features like real-time visitor monitoring, hotkeys, chat logs and page view history, etc.

   It is a simple and easy-to-use app that means the least tech-savvy users in your team will grab hands around it in no time. The knowledge curve is almost non-existent. However, the programmers still thought of keeping users satisfied with the variety of training materials and 24/7 live support to assists them while coming on board.

   At the same time, the platform also offers an affordable live chat platform you cloud purchase at an off-the-shelf price and manage their client without any limitations. Its powerful features allow you to automate support messages, monitor visitor behavior, attract more audience, and assign them to the most appropriate agent. Unlimited chat, hotkeys, page views, chat targeting, offline contact forms, chat logs, and spell checkers are also features of the platform.

   JivoChat alternatives
10. 10
    
    TextUsPaid

    TextUs is the leading business texting platform for professionals. It allows team member’s existing phone numbers and manages texts from mobile and desktop. With the help of this powerful tool, you take control of business texting results with message templates, A/B testing, and response-rate tracking. It empowers thousands of teams to accelerate their process and get business done.

    TextUs is an easy-to-understand platform that requires some vital information to manage multiple conversations. One of the most addictive and enjoyable things about this platform is that it offers a customization option that allows the users to create a custom setting and try to improve customer satisfaction. Like the other similar platforms, it also has a set of key features that make it more interesting.

    TextUs alternatives
11. 11
    
    LiveAgentPaid

    LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.

    Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.

    LiveAgent alternatives
12. 12
    
    Live GuidePaid

    Live Guide is another secure live chat solution that improves customer satisfaction, increases efficiency, and maximize sales. It an excellent alternative to Smartsupp and offers all the similar services with some new features that make it better than others.

    The platform supports multiple customers simultaneously with live chat and uses the predefined answer to reduce response times. It is also known as the platform that helps the users to engage more customers and boost sales.

    Assists your online portal visitors proactively with live chat and also run them into the customer while increasing average order size and reducing cart abandonment. Live Guide is an easy to understand platform that you can access it anytime, anywhere around the world. Support multi-language, a self-service portal, a community portal with ideal management automation, and knowledge-based experience are core features of the platform.

    Live Guide alternatives
13. 13
    
    FreshchatPaid

    Freshchat is a modern messaging platform built for teams who want to do more for smooth communication. It is also known as a proactive mobile messaging and engagement application designed for sales teams. According to its customers, it helps bring the chatting experience to a more personalized level and adjust conversations to both your and your customer experience.

    The platform lets you prepare and distribute contextual messages, capture leads, and collect valuable customer intelligence directly from your users or third-party system. It provides a variety of channels to talk to your customers, such as their websites, mobile applications, in-products, and social media profiles. At the same time, you can set up in-app campaigns to onboard, educate new users, and share interesting insights and announcements to keep them in the loop with recent developments.

    The platform is specially created to manage to respond to all customer’s needs from the comfort of a single moderately priced platform. It is a simple and easy-to-use platform that has millions of users around the world who can use it to communicate with their customers. Freshchat includes core features such as unlimited contact, labels, FAQ feedbacks, BOT, groups, and CRM Autoload, etc.

    Freshchat alternatives
14. 14
    
    Chat.ioPaid

    Chat.io (currently known as LiveChat) is a live chat platform that allows you to close sales, provide instant support, and create a strong relationship with your customer. It is the first open live chat platform that will enable you to extend yourself. The platform comes as an alternative to Smartsupp and offers lots of similar services with some new features that make it better than others. Chat.io is a simple and easy-to-use platform, only need to paste the HTML code on your online portal and chat right away.

    The great thing about this platform is that it allows you to chat with your Facebook customers from Chat.io dirtily. Just like the other similar platforms, it also has different price plans and packages, and each one has its features. The platform includes core features such as group chat, integration with BotEngine, customization, continuous cha, and AI-powered customer service, etc.

    Chat.io alternatives
15. 15
    
    LiveChatPaid

    LiveChat is a software that keeps things very simple and easy to use for your online marketing, web analytics, and live chat support requirements. It is specially designed for businesses who want to talk with clients and potential customers directly on their website and in real-time. LiveChat has three significant elements that make it better than others, such as web-based chat windows, operator applications, and web-based control panels. The operator application is cross-platform, and the user can easily log in and communicate with the visitor using mobile and desktop clients.

    One of the most exciting thing about this platform is that it introduces monitoring system that monitor real-time web traffic and efficiency reports. Like the other similar platforms, it is also available to use in multiple languages such as English, Polish, Russian, Chinese, and Thai, etc. Its reporting interface and chat window can be customized.

    With the help of this platform, you can also increase your successful transaction average order value. Still, at the same time, it offers a secure and very reliable channel for conversation. LiveChat has a list of key features such as advanced chat tools, team management, an agent application, customization option, website monitoring, and analytics, etc. It has five different price plans; each one has its price and features.

    LiveChat alternatives
16. 16
    
    Smartsupp Live ChatPaid

    Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.

    The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.

    Smartsupp Live Chat alternatives
17. 17
    
    ChatangoFree

    Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.

    It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.

    Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.

    Chatango alternatives
18. 18
    
    OptKitPaid

    OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.

    It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.

    OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.

    OptKit alternatives
19. 19
    
    UserEngagePaid

    UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.

    UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.

    UserEngage is more advanced and better than others and offers a list of key features, including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration, and much more. It is the cheapest tool for everyone.

    UserEngage alternatives
20. 20
    
    Lucky OrangePaid

    Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.

    The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.

    Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics, and polls, etc. There are five different plans available to use, such as Starter, Small Business, Medium, Large, and Enterprise.

    Lucky Orange alternatives
21. 21
    
    KayakoPaid

    Kayako is a cloud-based help desk platform that puts all your customer service channels in one place that better and more efficient way to address customer concerns. It has more than 30,000 users around the world, and the tool serves a vast range of customer services, from small businesses to large companies.

    Kayako also supports live chat, tickets, email, web, email, calls, or self-service support to help businesses further extend their help to their customers. It also helps you look for insights based on customer queries such as sales trends, performance, and opportunities, etc.

    One of the great things about this tool is that it is available to use on mobile platforms so that you can provide customer service on the go. Real-time visitor tracking, set business hours, enhanced customer profile, customization, and ticket replay are also features of the platform. Just like the other similar platforms, it also has multiple plans, and each one has its features and price.

    Kayako alternatives
22. 22
    
    CrispPaid

    Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.

    The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.

    Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface are core features of the tool. Crisp is entirely free to use a tool that requires a few minutes to start.

    Crisp alternatives
23. 23
    
    Tidio ChatPaid

    If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.

    It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.

    It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.

    Tidio Chat alternatives
24. 24
    
    GlympsePaid

    Glympse is an all in one rich customer service providing software platform based on their location. The platform is easing the ways for the retailers, grocery, field service, service appointments, or else to streamline their pick and delivery services. You have powerful APIs that will let you access to require location, and you can make your own customization according to your requirement with more improved location delivery.

    The platform provides ways for your teams to provide positive relationships with the support of the live maps, Geo-fencing, notifications, integrations, and webhooks. Glympse leverages on with the dynamic giving imparting more decision-making capabilities to have better results as far as the productivity and customer relationships are concerned. Glympse is easing your way with real-time delivery Optimization through dynamic orchestration in order to operate seamlessly, increase capacity, and save money. And you can send orders to the reliable 3PL, optimize fulfillment and staging with increased visibility in incoming pickups.

    Glympse alternatives