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ProProfs Help Desk alternatives

Paid 22 alternatives

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ProProfs Help Desk is a great tool to improve customer satisfaction by providing a cutting-edge solution to resolve their issues. It gives you access to shared inboxes that you can utilize to work together with team members. It has a great ticketing system that reveals the status of tickets, and you can resolve them through a live chat system. Furthermore, you can lower the ticket count up to 80% by using the built-in Knowledge base. You can also improve yourself by using the knowledge base that is available all the time.

With ProProfs Help Desk, you can analyze your performance through the reports and analytics system. It provides an NPS & surveys system that can record the feedback of your customers. You can rank pending tasks based on priorities and use labels to give a brief description. Aside from this, you can use the built-in training utility to train your customers and workforce. The software can be accessed 24/7 across all your devices.

Ranked alternatives

1
FreshdeskPaid
Freshdesk is a cloud-based desk solution with useful features and exceptional customer service. The platform is specially designed to meet the demands of both small businesses and large companies. It offers a powerful streamline system that allows your all customers to communicate in one place.
Freshdesk has integrated phone, live chat, support, and game mechanics as well as work with legacy productivity tools and your CRM when you need to pull out customer information. It works with accessible help desk and multimedia applications such as Google Apps, YouTube, and Slide share, etc.
Freshdesk introduces email features that give your inbox team-wide support by putting all your agents onboard a single panel with status updates of each customer’s email. With the help of this, you can easily collaborate with other teams around the world to resolve issues.
The platform also includes core features such as multi-product, satisfaction surveys, leaderboard, communicate portal, multi-channel supports, and automation, etc. as compared to the others, it is easy to set up and can add agents in the jiffy.
Plus, you can also set up your service level agreement to define ticket priorities and resolution time. The ticket can be categorized based on the SLA policy that helps you to save time and manage customer expectations.
Freshdesk alternatives
2
Zendesk Support SuitePaid
Zendesk Support Suite is an online tool that solves and emerges multiple tasks in one place. It can emerge conversations across various channels like email, chat, voice, and messaging on a single page for quicker replays. It provides complete information or customer details and allows users to track and prioritize customer communication for faster follow-up. This software gives exclusive access to the customer from any place or time and offers the best and skilled person for the job.
Zendesk Support Suite provides complete security of data and protectively saves them. It is knowledge-based software that supports multiple languages for better communications and offers a lean, confident content solution, improved customer support, and pattern of changing knowledge base.
Users related to different teams or companies like SMBs, retailers, IT teams, HR teams, educators, and enterprises can be leveraged. More hot features or services are collaboration tools to boost agent efficiency, smarter work with intelligence and routing, delivering self-service content at scale, managing and responding from a suitable place, realistic visualization of business, and many more.
Zendesk Support Suite alternatives
3
LiveAgentPaid
LiveAgent is a help desk platform that combines several channels into a single and compact package. It is an award-winning platform that has millions of users around the world. The solution includes email support, live chat, and social media integration. LiveAgent is a quite simple but powerful help desk software filled to the brim with the essential helpdesk and other live chat features such as statuses, POP3 accounts gasification, and file sharing, etc.
Satisfied users describe the platform as being the ultimate all-in-one customer support solution, and it scores high on every platform it appears, and innovation efforts of the teams behind the wheel seem to pay off really. It has a large team of professionals who are always busy delivering something new and more. The most prominent features are ticket management, reporting chat overview, live chat, and support multiple languages, etc.
LiveAgent alternatives
4
IntercomPaid
Intercom is a brand new customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand and benefit from customer communication. The platform gives you insights into who is using your service and also provide a powerful tool to send personal communicators. You can also use this application to send targeted, in-app messages and behavior-driven emails.
It introduces a new and better way to acquire, engage, and retain customers and is ideal for your sales, marketing, and team to better commutation with clients and help businesses to grow faster. Intercom is a simple and easy-to-use platform that has thousands of users around the world who can apply to satisfied their customers and increase their productivity.
It has a unique and advanced tool that allows you to view all your customer data on a single platform, including location, contact details, company name, customer activity, and interaction history, etc. The platform also has a real-time metrics system that attracts more audiences around the world. Intercom includes core features such as A/B testing, live chat, team box, issue resolution, real-time updates, message tagging, user event tracking, and customer user profile, etc.
Intercom alternatives
5
TeamSupportPaid
Teamsupport is a customer service providing software that allows you to connect with your customers more efficiently. It helps you to create streamline relations with all departments and manage resources. By its advance features, you can operate all of your business as a single unit by addressing customer concerns. For a specific object, your professional team can work collectively with the finance, sales, or technical groups to achieve good customer feedback.
You don’t need any external integration because this platform can easily connect to Zoho reports, Mailchimp, Dropbox, and a lot of other applications. It is also cloud-based software targeted mostly at the B2B software industry for both medium and small enterprises. Some of its most useful features are advance customer self-service portals, live chat, reporting, ticket automation, and screen recording.
By using the real-time conversation, you can contact your support team from any location you want. The mobile version of this software is available for multiple operating systems such as Android and IOS. TeamSupport is a comprehensive solution and comes with all the leading tools and services. It is a commercial solution and comes with multiple price plans. Each plan has its own cost and core features.
TeamSupport alternatives
6
Smartsupp Live ChatPaid
Smartsupp Live Chat is a tool that offers visitor recording features. It helps the companies to improve sales communications, boost customer loyalty, and understand customer behavior. The app is available to use in multiple languages such as English, Danish, Dutch, Italian, German, and Spanish, etc. The visitor recording feature allows you to see the behavior and movement of visitors on your website and also view a video with every visitor’s mouse clicks and movement. Smartsupp is a simple but powerful tool that is used by more than 58000 leading companies, including SkyPicker, Skoda, Microsoft, and Conrad, etc.
The exciting thing about this platform is that it offers a customization option that allows you to set position, texts, colors, and pictures of the Smartsupp box to match your company identity, you can also do advanced customization with the product’s API. It also includes lots of core features such as agent rating, desktop application, visitor notes, easy-to-use web dashboard, group agents, chat transcripts, block visitors, and much more.
Smartsupp Live Chat alternatives
7
ChatangoFree
Chatango is a live chat tool specially made for those who want to keep their community on their website. The device introduces a clean conversation with auto-moderation, community moderation, and optional anonymity that attract more audiences around the world.
It is a bit different as compared to the other similar tools that allow you to find and talk about people with similar interests. With the help of this powerful tool, you can effortlessly search the directory of people online by interest, images, distance, and other criteria.
Chatango handles traffic spikes breaking live events. Administrators can set a message rate limit per user to keep large groups readable. It is entirely free to use the tool and available to use on multiple platforms such as Android, iOS, Mac, and MS Windows.
Chatango alternatives
8
OptKitPaid
OptKit is a powerful tool that understands and reacts to your visitor’s behavior in real-time. You can design any creative you or your team imagine and also deliver it to exactly who you want and when you want. It is also known as the best way to convert more traffic; real-time behavior triggered call-to-actions that engage and delights your visitors.
It has millions of users around the world who can use it to turn their website visitors into buyers and subscriptions. OptKit delivers all the unique things and some new functionalities that enhance your customer experience. It is flexible and straightforward because it will work with your system, workflow, and powerful because of the dramatic and immediate lift it can make.
OptKit also offers responsive and customizable visual canvas that allows you to install forms and banners on any website without any limitation. The platform has a large team of professionals who always busy to deliver something new and enhance.
OptKit alternatives
9
UserEngagePaid
UserEngage is an easy-to-use live chat platform, aimed at increasing user engagement and conversation on every step of the sales funnel. It collects data about every customer to deliver a better customer experience. The tool allows automatic communication mechanisms with a drag and drops editor. Just like the other similar platforms, it also offers lots of things that the businesses automatically do, such as Email, Sending SMS, showing forms and pop-ups and chat messages, etc.
UserEngage also includes a CRM system for streamlining the manual sales process and a knowledge base creation tool that facilities the support procedures. With the help of this, companies can send their users a variety of newsletters and other promotions that enhance their productivity. It contains templates to choose from and also offers a customization option for those who want to create their design.
UserEngage is more advanced and better than others and offers a list of key features, including proactive chat, real-time tracking custom fields, connect database, cold emails, feedback management, real-time integration, and much more. It is the cheapest tool for everyone.
UserEngage alternatives
10
Lucky OrangePaid
Lucky Orange is an all-in-one complete conversation rate optimization, and customer feedback tool specially designed to help your online portal perform at its best. It is a one-click install tool that you can access it anywhere around the world. The tools have millions of users around the world who can use it deliver better customer experience.
The great thing this tool is that it has a user-friendly dashboard that helps you to see how many people are on your website right now, analysis without the paralysis, quick compare history, locate the location, and much more. Lucky Orange is more than just a live chat platform that offers lots of new features to attract more audiences around the world.
Some most prominent features are automatic recording, dynamic heatmaps, enhance conversation, integration, customization, analytics, and polls, etc. There are five different plans available to use, such as Starter, Small Business, Medium, Large, and Enterprise.
Lucky Orange alternatives
11
CrispPaid
Crisp is another tool that allows you to chat with website visitors, integrate your favorite tools, and deliver excellent customer experience. The tool is specially made for those who want to engage the audience and enhance the customer experience. It is a simple, easy to use platform that offers better relationships with modern messaging.
The best thing about this platform is that users can reach you from Crisp Live Chat, messenger, email, and SMS, etc. It introduces a brand new MagicMap feature that helps you to count all the active users and engage their track performance and all from one place.
Video chat, Marketing, CRM, Magic Browse, customization, integration, user-friendly interface are core features of the tool. Crisp is entirely free to use a tool that requires a few minutes to start.
Crisp alternatives
12
Tidio ChatPaid
If you are looking for a live chat widget for your website, here is the best option for you named Tidio Chat. It is a new live chat service that enables you to communicate with your customers easily. The tool is designed for those who want to interact with their customers and deliver perfect customer care service.
It is simple and easy to use tool that has thousands of users, and you can access it anywhere in the world. It supports multiple devices such as desktop, smartphone, and tablets. Once you install the Tidio Chat plugin, you will be ready to take advantage of service, no registration, no personal information required.
It is not just a live chat widget, and also known as Messenger, that enhances your communication experience. The tool offers core features such as easy to install and use, adjust the color scheme, available in two different designs, connect your customer with email, offline message, and much more.
Tidio Chat alternatives
13
Firehose ChatPaid
Firehose Chat is one of the best and native chat solutions that make it easy to carry on live conversations with people who visit your website. Just like the other similar platforms, it also gives you a snippet code to paste into the HTML of your website and start an unlimited conversation with your customers.
It is one of the best alternatives to Smartsupp Live Chat and offers all the similar services with some new and prominent features. With the help of this platform, you can see a list of everyone who is on your website and also see a stunning chat box in the right corner of your website.
The tool of customization features and allows enhancing their chatbox with new color and text style. Firehose Chat also has a set of key features that attract more audiences around the world.
Firehose Chat alternatives
14
Zendesk ChatPaid
Zendesk Chat (also known as Zopim Chat) is a communication and live chat widget specially designed for companies looking to become more competitive. It comes as the alternative to Smartsupp Live Chat with an array of handy chat functionalities and a premium, personalized environment for boosting customer loyalty.
The platform has become one of the rare systems that genuinely customer behavior and user relationship extract responsible practices for better decision making. Zendesk Chat is easy to use widget, and you can access it anywhere around the world. The best part about this tool is that it has preserved the most flexible price scheme and remained in such a way accessible to small and startup users.
The tool allows you to engage customers and interact with them in real-time, which will also help your brand strategies. On top of that, it is a fully scalable and customizable solution as well as introducing lots of advanced features that make it better than others. Some most prominent features are offline mode, internationalization, create chat protocol, support multi-language, chat client, and much more.
Zendesk Chat alternatives
15
Lime TalkPaid
Lime Talk is another live chat platform for the website. Insert this tool on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can replay on your mobile and desktop. The ultimate objectives of the platform are to deliver a service that allows you to get in touch with your customers and increase your computer profile.
It aims to provide you with an application that is user-friendly and simple to use. Lime Talk allows you to get in real-time when a visitor comes to your online portal. You can see the service they are interested, and in most importantly, it allows the clients to ask any question, which you can answer instantly.
It is simple and easy to use tool that has lots of users around the world who can use to communicate with their customers. One of the most exciting and enjoyable thing about this platform is that it is fully customizable, and you can choose any color or text you want. Lime Talk includes core features such as unlimited conversation, shortcuts, automatically triggered messages, communication through mobile phones, and much more.
Lime Talk alternatives
16
Kayako Help DeskPaid
Kayako Help Desk is a robust cloud-hosted help desk solution that puts all your customer services in one place to a better and more efficient way to address customer concerns. It is a simple and easy to use system trusted by more than 50,000 organizations around the world and used by up to 131000 support pros serving 100 million customers.
It can serve a massive range of customer service needs, from small businesses to the largest companies. Compared to the other similar solutions, it also has lots of advanced tools and vital services that make it better and powerful than others. Kayako supports live chat, web, email, calls, or tickets to help businesses further extend their help to customers.
Moreover, the solution also helps you look for insights based on customer queries, including sales trends and opportunities, performance metrics, and bottlenecks. You can also be able to put your support in autopilot mode to fast-track replies to standard queries or repetitive tasks so the agents can focus on addressing more pressing issues and route emails for easy sorting.
The application also includes core features such as real-time visitor tracking, custom reports, slack integration, multiple-plan support, and much more. Kayako is also available to use on a mobile app for iOS, Android, Windows Phone, and Blackberry that you can provide customer service on the go.
Kayako Help Desk alternatives
17
ManageEngine ServiceDesk PlusPaid
ManageEngine ServiceDesk Plus is a complete IT help desk software solution that combines all help desk functionalities and asset management in a single platform. The software is created to help users get full visibility of all kinds of IT issues in their workplace and manage them accordingly in the most efficient manner.
From ticket management and data archiving to asset tracking and license management, you can be sure that this platform has all features and tools you’ll require. ManageEngine ServiceDesk Plus is an ideal solution for most of the organizations such as Honda, Disney, Xerox, and Vodafone, etc. and equipped with best-in-class ITIL features to simplify help desk efforts.
Its most notable functionalities include incident management, change management, problem management, and asset management. These combined with the platform’s intuitive yet easy to use interface and robust productivity solutions enable you to facilitate the different processes involved in handling all the IT help desk responsibilities while streamlining your workflow.
The core value of ManageEngine ServiceDesk Plus is that it boosts the quality of the service you are providing to end-users and as it applies best practices ITSM workflows. It also allows you to customize your helpdesk until it looks the way you want it. There is also a list of core features that make it better than others.
ManageEngine ServiceDesk Plus alternatives
18
C-Zentrix Contact CenterPaid
C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings you the most comprehensive solution for the multi-touch contact centers that offer on-premise, hybrid, or cloud.
The solution provides complete customer experience tools such as voice, chat, email, social, and SMS, as well as integrates with C-Zentrix omnichannel that offers uninterrupted customer service to your end-users and above all, provides them a superior Customer Experience.
C-Zentrix is not just a customer experience solution, but it a comprehensive tool that manages all their business and industry tasks such as banking and insurance, e-commerce, education, healthcare, travel, manufacturing, and BPO, etc.
There is also a marketing and remote team solution that helps you to increase your business. C-Zentrix Contact Center is a customer solution and has several SMB and enterprise plans; each plan has its own cost and core benefits.
C-Zentrix Contact Center alternatives
19
ConnectWise AutomatePaid
ConnectWise Automate is an advanced level IT service management software solution that focused on boosting the efficiency of small to medium IT teams. It is created and designed by a professional team of developers and designers and delivers all the core functionalities and features that make it better than others.
As a part of the renowned and efficient productivity solution, the tool guarantees better visibility into all significant aspect of your business and remove all of your team’s delivery roadblocks and support issues. ConnectWise Automat offers efficient automation for your discovery and management, processes automation and issue monitoring, etc.
It also enables you to provide simplified management services so you can address all your problems during and even before. The solution is specialized in eliminating roadblocks and helps you respond to requests accurately and in time.
This way, the system relieves some of the burden imposed on your IT team and helps you build an enhanced reputation. One of the most prominent features of the solution is that it enables your IT pros to manage more endpoints at the same time and not sacrifice in such ay the speed and quality of the service they are providing.
ConnectWise Automate alternatives
20
REVE ChatPaid
REVE Chat is a customer engagement software solution that offers live chat, video chat, Facebook messaging, and Viber messaging services to maximize engagement and support for your website audience. It gives your website visitors to get most out of their time visiting your site, whether looking for service and products or browse through.
As compared to others, it is quite flexible enough to assist at the personal level as agents become more aware of their needs and provide support on a one-to-one basis. The best thing is that it offers an extensive set of features and capabilities that range from the trusty live chat functionality to the more interactive voice or video chat setup.
REVE Chat also helps businesses enhance online sales conversations as your agent delivers assistance and answers to your visitors. It also increases support efficiency as it allows organizations to engage multiple audiences simultaneously. To make it a comprehensive solution, REVE Chat offers a complete department management system that makes it better than others. The software provides four different price plans; each plan has its own cost and features.
REVE Chat alternatives
21
Bomgar Remote SupportPaid
Bomgar is a remote access software solution that offers security and IT professionals a platform to conduct controlled and secure remote access. The solution facilities fast and protected device to device connection for digital security experts to deliver swift distance support when needed.
With the help of this remote access software, administrators are also able to easily access any device in the world in a protected environment to ensure that there are no security issues that are encountered in progress. As compared to all the other similar solutions, Bomgar Remote Support is much powerful and offer an ultra-secure interface for controlling, monitoring, and managing remote access devices.
Those individuals, including employees and contractors with privileged access, are robustly monitored to ensure the integrity of the system. There is also a system that allows businesses to deploy their services and remotely access different devices from one secure platform.
Bomgar works on all the major devices, including Windows, Mac, Linux, iOS Android devices, and the user can perform their tasks from any of these platforms with ease. Two-factor authentication, secure remote access, collaboration support, access extender, and help desk administration are the solution’s core features.
Bomgar Remote Support alternatives
22
HelpSpot Ticket ManagementPaid
HelpSpot is a help-desk ticket management system that organizes the visitor coming to the company and doing their work without any hesitation and get passes to different departments with full security. It has a nice interface that is easy to customize, and everything is laid out beautifully, so the user does not feel any problem navigating the platform.
It supports both cloud-based system and desktop-based system and comes with the business handled customer support module and bring a robust tool that streamlines tracking of constructors and brand to enable business and deliver the work beautifully and accurately. HelpSpot offers many facilities and provides a constructive layout of everything given on the site.
HelpSpot core features consist of website widget, automated workflow, ticket management, custom branding, reporting, self-service, automation, ticket creation, batch operation, and much more. It also comes with integrated support for the users and gives issue-resolving notes and helps the user with remote access in any bug reporting or troubleshooting.
The API module of HelpSpot consists of a sophisticated graphical interface and gives a guided structure for easy navigation. It offers a free trial version, but if you are an organization of more than three agents, you need to purchase about $600 annually.
HelpSpot Ticket Management alternatives