Service Management Enterprise alternatives

Ranked alternatives

1. 1
   
   EP MetricsPaid

   EP Metrics is a platform that allows users to track their employees and monitor their field staff and helps in tracking their data. The platform helps users uncover those who are wasting their time and save the company’s sources. Moreover, it allows users to help the employees give their full potential to the company during office hours, and with the monitoring feature, managers have access to their system.

   The platform offers a time tracking feature that enables users to track and report the details of the employees’ time. Moreover, it comes with a website monitoring tool that allows the managers to monitor the company’s website. The software can transfer the tracking details to a secure server that managers can access.

   EP Metrics offers application monitoring, which is run by the team, and they can get reports about different features of the monitoring service. Moreover, users can record the usage time and can see the different patterns of the applications. Lastly, it can capture screenshots of the desktop after the decided time.

   EP Metrics alternatives
2. 2
   
   ezeeCRMPaid

   ezeeCRM is a platform that allows users to boost their dales with a pleasant selling experience, and they can streamline the whole sales process. The platform comes with a 7-day free trial, and they can create quotes and convert them into sales. Moreover, it also enables the users to generate invoices from the software and send them from the system.

   The platform allows users to manage leads, and they can engage with the audience, and it offers faster sales conversion to sell the items at the right time. Moreover, it enables users to keep their files stored, and they can keep their contacts organized into any context. Users can view all the company stats, and they can generate customized reports to get an overview of it.

   ezeeCRM helps the managers to handle all the operations and tasks right from the dashboard. Moreover, they can chat with their customers and employees to know more about the services. Lastly, it comes with a workflow feature that manages everything for the users.

   ezeeCRM alternatives
3. 3
   
   forBinaryPaid

   forBinary is an App Maker that allows users to create apps to connect with their audience. The platform comes with no coding feature, and users can build their own mobile apps within a few minutes. Moreover, it enables users to collect payments and order requests, and they can showcase products and services with ease.

   Users can analyze all the data in a single place, and they can receive payments and order requests from a single point. The platform offers customized forms through which customers can fill it, and they can generate alerts through it. Moreover, it comes with a lead manager that manages leads efficiently, and they can set reminders and log interactions with the clients.

   The platform helps users analyze team and individual performances, and users can build both public and private apps through it. forBinary allows users to build only for the company through which employees can engage and manage the company’s workforce. Lastly, it can be used for a ticketing feature.

   forBinary alternatives
4. 4
   
   GoServiceProPaid

   GoServicePro is a platform that has made dispatching in regards to customer service easily. The platform comes with a simple scheduling feature that allows managers to display all day and month tasks for the field workers and sends the notifications if needed. It comes with a drag and drops tool that allows managers to drop the tasks anywhere they want instead of writing it again.

   The platform enables users to map out the whole route of the area where they have to go to perform the tasks. Field workers can view both assigned and unassigned works orders, and they can view all the details of the work through the calendar. It offers a central dashboard for resources, work order, and much more.

   GoServicePro is built of the technicians to allow them to work with ease and have all the information on the go. Technicians can use their mobile app to generate invoices and get feedback from the customers at every task, and managers can know the location of their workers.

   GoServicePro alternatives
5. 5
   
   FieldEZPaid

   FieldEZ is a platform that offers various solutions to companies, but its field service management solution is the most outstanding one. The platform comes with features that can help the staff manage the schedules and dispatching the tasks with ease. Moreover, it comes with route optimization, intelligent scheduling, real-time status update, and helps users to access work order management.

   The platform offers visibility to the technician and sends them to the right location where their services are required. Moreover, it allows them to understand what tools they require to perform the tasks on the field. It allows the managers to know about the attendance, leave, and expense management of the employees, and they can keep an eye on the inventory of the items.

   FieldEZ helps technicians do everything online and through their mobile devices instead of driving back to the office after every task. Moreover, it eliminates the errors and double entries, and workers can access all the required information on the go to fill in the forms.

   FieldEZ alternatives
6. 6
   
   FieldPulsePaid

   FieldPulse is an easy-to-use platform and offers an all-in-one business management solution to run the operations more efficiently and improve cash flow. The platform comes with different features, such as job scheduling, payment tracking, location tracking, time and cost tracking, and many more. Moreover, it also comes with an e-signature feature, making it easy for the users to keep the workflow streamlined.

   The platform comes with cloud storage, which the employees can access anytime from anywhere, and they can keep their documents saved there. Moreover, it also provides the purchase order facility, which users can easily manage from the software. It has a mobile application that allows the field workers to manage their tasks on the go.

   FieldPulse allows users to automate the form filling process, and it comes with job templates and assets management tools. Moreover, it can also send reminders to customers to keep them updated about their appointments. Lastly, users can also personalize the whole software and the custom fields according to their needs.

   FieldPulse alternatives
7. 7
   
   FieldOnePaid

   FieldOne is a platform that allows users to deliver exceptional customer service and dispatch the right resources to the right place at the right time. The platform helps users deliver proactive service and ensures a consistent and dependable operation by detecting and resolving service issues. It enables the managers to know about the customers’ problems before they even know about the problem.

   The platform enables the field staff to provide an exceptional experience to the customers on the site, and they can optimize costs by dispatching the technicians where they are needed the most. Moreover, it helps the field staff win the customers’ trust by providing them with the right information.

   FieldOne provides a 360-degree view of the whole assets, locations, and capabilities that are required on a specific location to fulfill the needs of the customers. It enables users to increase customer satisfaction and keeps them connected through automated voice and text reminders. Lastly, it can manage all the history of the work and progress of the business.

   FieldOne alternatives
8. 8
   
   Oracle Field ServicePaid

   Oracle Field Service is a platform that allows users to deliver the best service experience and increases the efficiency and effectiveness of the field organization. The platform automates the field service while scheduling and optimizing the work based on the field force’s unique requirements. Moreover, it enables managers to empower the mobile workforce and provides learning capabilities through an AI machine.

   The platform allows the managers to get the right field person to the right place at the right time, and they can use its time-based routing technology to power the machine learning. Moreover, the fingerprint technology enables all the employees, whether in the field or office, to enter their fingerprint at every task.

   Oracle Field Service allows managers to use its automatic resource routing technique to include urgent and emergency work. Furthermore, it helps the staff visualize and compare different routing alternatives to find what is best for the business. Lastly, it enables the field workers to increase customer satisfaction with predictive tools for flexible routing and scheduling.

   Oracle Field Service alternatives
9. 9
   
   JobberFreemium

   Jobber is a platform that allows users to grow their service business and helps the managers to handle all the entire business operations and manage their crews easily. It allows users to work from anywhere with its web-based solution, and users can communicate with the customers and grow their business.

   The platform comes with a client manager that enables the managers to keep track of their client details even when they are out of the office. Moreover, they can set up a schedule and let all the teams know about it through a single dashboard. The software makes it easy for the managers to dispatch jobs, and they can get details of the job with ease.

   Jobber allows users to pay their field workers on time, and they can automate the follow-ups, which keeps their clients know when their invoices are due. Moreover, its mobile app enables the managers to access any field worker, manage their operations, and send SMS and alerts to their field workers regarding their job.

   Jobber alternatives
10. 10
    
    simPROPaid

    simPRO is a platform that helps users achieve end-to-end operations management capability through a single source of truth to streamline their business processes. The platform offers everything from estimating and invoicing products and services to manage the whole projects and getting reports on it. Moreover, a field service management also connects the field staff to the office to keep the work smoothly without any delays.

    The platform’s operations management solution allows the managers to strategically align their business processes with the workflows to avoid any confusion. Moreover, the workflow automation feature reduces the burden of administration and their reliance on paper-based systems. It has a powerful business reporting solution, through which managers can get details about the expenses, materials, processes of their projects happening remotely and in the office.

    simPRO comes with customer relationship management software that keeps the customers informed and optimizes the workflow’s efficiency with the different functionalities. Moreover, it helps managers manage their employees from tracking their working hours to pay rates and resource allocation.

    simPRO alternatives
11. 11
    
    simPRO SoftwarePaid

    simPRO Software is a platform that allows users to master their operations in their fieldwork by using the field service management software that provides a single platform for thousands of workflows. The platform enables users to easily manage their jobs with the software where everything is visible on the dashboard. It eliminates the hectic use of paper and spreadsheets, and the software handles all the data with ease.

    The platform offers complete visibility to users with the workflows, and they can automate the end-to-end processes in the field for streamlined job management. Moreover, it enables users to manage multiple jobs at once, and they can stay connected with the field staff all the time. It offers helps managers right from creating competitive quotes to dispatching tasks and collecting payments.

    It enables managers to make scheduling easy and dispatch tasks as simple as possible. With the help of its speedy quoting feature, managers can try to win more jobs. It allows managers to know where their field staff is working.

    simPRO Software alternatives
12. 12
    
    VentusPaid

    Ventus is a market software that comes with the integration of service and construction software, which helps meet the needs of the business. The platform keeps everyone connected, such as it empowers the service managers to stay connected with the project managers and technicians to keep them updated on different tasks. Moreover, it also provides streamlined workflows and improves processes by visualizing business areas through workflow capabilities.

    The platform helps generate robust and detailed business reports to allow them to know where they are standing when it comes to business progress. Moreover, it provides a dashboard through which users can know who is doing which work and how well they perform. It enables users to import material lists for pricing, and users can establish estimate templates for job costing.

    Ventus comes with service management capabilities that allow users to drag and drop call assigning, manage the schedule, and track customers’ equipment history. Lastly, Users can manage contract billing through multiple billing options.

    Ventus alternatives
13. 13
    
    Bella FSMPaid

    Bella FSM is a platform that offers field service software that helps users to streamline their business activities and reduces the paperwork. The platform allows users to use it in any field they want as the software is versatile and can save time. It enables users to automate dispatch of jobs, grow their business, and manage the whole fieldwork while sitting in the office.

    The platform comes with mobile access, which makes it easy for users to handle different tasks from anywhere, anytime, and save managers’ time. Moreover, the software can adjust easily with the company’s business module, and managers do not have to change the business processes. It has a customer relationship management feature that allows the field workers to satisfy them and get feedback from the customers.

    It comes with scheduling and dispatches features that offer multiple calendar views, and users can color-code their calendar to mark the important dates. Lastly, it can send SMS and email alerts to its field workers regarding anything.

    Bella FSM alternatives
14. 14
    
    FieldAxPaid

    FieldAx is a platform that offers a centralized solution for field service management business that helps users to enhance their field operations from answering customer complaints to managing resources. The platform allows users to manage the scheduling of their tasks, dispatching technicians, invoicing, and handling the company’s resources. Moreover, it also comes with an e-signature feature that facilitates the workflow approvals, and users can track notes and photos.

    The platform enables the managers to access mobile software, and they can handle different jobs through it. Moreover, users can capture and upload photos of the fieldwork to keep the office staff up-to-date. The software comes with online payment tracking so that the managers can know who has been paid so far.

    FieldAx offers a dispatcher board that enables users to monitor the appointments and assigns the tasks depending on the skill sets. Moreover, it provides an inventory management feature through which they can track their company’s different parts and resources. Lastly, it’s cloud-based software, which means it is accessible from anywhere.

    FieldAx alternatives
15. 15
    
    360ePaid

    360e is a field management software for the companies that offer features to quote, schedule, track, and bill services to contractors. The platform comes with a workflow management feature that connects all the business areas to keep everything streamlined for the users. Moreover, it also helps increase profits while eliminating inefficiencies, and they can get rid of operational headaches.

    The platform allows users to eliminate job and scheduling errors, track the labor and materials in real-time, and they can stop untracked charge orders. Moreover, it allows remote workers to get paid quickly and on-time and eliminates double entries. The software also comes with a customization feature that allows users to manage their business with maximum efficiency.

    360e enables users to track their leads and sale opportunities, and they can manage customer profiles and histories with ease. Moreover, the platform can create and send professional looking quotes and allows the users to manage all quotes without any error. Lastly, it helps managers keep track of all the scheduled and unscheduled work.

    360e alternatives
16. 16
    
    IFSPaid

    IFS is a platform that offers transformational service management that delivers service excellence and optimizes workforce efficiency. The platform equips the business with the right tools to help them tackle the most complex use cases and accelerate their digital transformation goals. Moreover, it also comes with AI-powered scheduling software that helps managers plan their tasks and optimize their working capacity.

    The platform allows users to plan all their tasks under the “what if” scenario always to keep a plan B at the backend. Moreover, it also comes with a complete and connected service management team that provides support to the field officers all the time. It has mobile service access through which users can know their next assignment and generate an invoice for the customers.

    IFS offers faster and smarter customer engagement, and it can transform customer engagement with an omnichannel contact center. Moreover, the fieldworker can also allow the customers to connect to the self-service portal to solve their own issues.

    IFS alternatives