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Spiceworks Help Desk alternatives

Paid 6 alternatives

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Spiceworks Help Desk is a platform that supports users to set up a help desk to manage tasks in no time. The platform requires no software or server procurement, as everything is present and launched in the cloud setup. It allows users to manage all the tasks with the help of monitors, alerts, and custom ticket attributes.

The platform allows the in-office staff to help their remote employees through secure remote support sessions from the help desk. It enables the staff to manage all of the help desk tasks directly from their cell phone if they are not available on the computer.

Spiceworks Help Desk allows users to set up emails quickly, and users can add a customer portal to the software to allow them to submit new tickets to requests. Moreover, users can store answers in the software which they can use if the same question is asked again.

Ranked alternatives

1
LogicMonitorPaid
LogicMonitor is an automated cloud-based monitoring platform that offers visibility to the network of the organization. The platform offers an agentless technology that is lightweight and holds third-party security standards, which helps users to scale with confidence. It offers monitoring services to users from cloud services to network flow to digital workflows, etc.
The platform sends alerts to users when the infrastructure exceeds the working threshold, and it used the AI-powered early warning capabilities. Moreover, users can use this platform for intelligent data forecasting, flexible reporting, and custom dashboards to provide insights that automate response.
LogicMonitor intelligently detects what they need to monitor and configure based on best practices and allows users to minimize operational disruptions. Moreover, with the help of this software, users can get insights into their security controls and can have third-party integration for security audits.
LogicMonitor alternatives
2
Naverisk RMM & PSAPaid
Naverisk RMM & PSA is a remote monitoring and management platform that allows users to identify and resolve issues before users are impacted. The platform enables users to transform the efficiency of their IT services with powerful and easy-to-use automation features. It provides an all-in-one solution to users for device and network monitoring, alerting, patching, reporting, etc.
The solution allows users to have the support of remote control and remote access solutions with easy-to-use remote control tools. Moreover, it allows users to manage and maintain their Windows and other operating systems with remote console and a task manager.
Naverisk RMM & PSA offers such components to users to help them in managing their professional services delivery for IT Professionals. Moreover, it provides services in project and contract management, automated billing delivery, back-office efficiencies, etc. Lastly, it allows users to manage client agreements and contracts and create alerts and reports for users.
Naverisk RMM & PSA alternatives
3
ObserviumPaid
Observium is a platform that offers network monitoring services to help users to discover networks on different devices. The software enables users to have visibility to every corner and function of their shops and displays all the information about services on the dashboard.
It enables users to streamline their capacity and allows users to plan recovery from disasters. The platform helps the managers in improving the network’s reliability with the help of accurate information and allows users to respond to a number of potential issues proactively.
It allows users to managers to ease the tracking and billing process customers and manage the traffic coming in the software. Observium comes with third-party applications that allow users to create custom applications to collect data. Lastly, it enables users to configure thresholds and failure state of any application and allows users to set up alerts for such purposes.
Observium alternatives
4
LibreNMSFree
LibreNMS is a network monitoring system that offers users certain features to help them keep track of their network across all of their setups. The platform comes with an automatic discovery feature that helps in discovering the entire network using ARP, SNMP, CDP, etc. The software enables users to add a customizable alerting feature that helps users to get alert when network burden reaches the threshold.
The platform allows users to generate bandwidth bills on the network based on the amount of usage or transfer. It enables users to stay up to date with all the issues of their network and fix bugs on time to avoid any downtime.
LibreNMS enables users to scale their network horizontally with distributed polling and offers apps to users for both Android and iPhone devices. Lastly, it comes with integrations such as RANCID, Oxidized, etc. and offers authentication methods such as MYSQL, HTTP, etc.
LibreNMS alternatives
5
IcingaPaid
Icinga is a platform that allows users to monitor their entire infrastructure and allows users to keep track of their performance. The platform helps users to access all the relevant data regarding any software and raises alerts to keep users in the loop. The monitoring platform of the solution is capable of keeping an eye on the entire data center and clouds.
The platform, after collecting all data process results and efficiently store them. It comes with an appealing web user-interface that allows users to customize the whole interface and filter individual items on the dashboard.
Icinga enables users to take action quickly by reacting to every event with a single click. Managers can restrict users from viewing or editing the data in certain parts to keep it secured. Users are instantly notified if anything goes wrong in the network, and users can scale their infrastructure up and down anytime.
Icinga alternatives
6
NetreoFreemium
Netreo is an IT infrastructure management software that enables users to manage and automate everything across the enterprise system The software offers intelligent alerts to users when it detects application failure and automatically re-test failed services. The solution allows users to consolidate multiple tools in a single platform and to handle everything from a single dashboard.
The platform offers automated topology detection feature that helps users to visualize the current configuration of their network without any maps. It comes with a fault management feature that allows users to perform in-depth application testing and offers protocol supports.
Netreo comes with a mobile application that allows users to view all of their active incidents directly from the mobile and stay updated on live data feed. Users can use the reporting and analytics features to make informed decisions with graphical reports. Lastly, users can monitor the bandwidth usage by the network.
Netreo alternatives